Lightspeed Retail Features
Sell in-store
Barcode scanning
Quickly process sales with barcodes
Deposits/Laybys/Buy now, pay later
Choose how customers pay and provide flexibility by offering payment methods that suit your business
On Account sales
Give customers the flexibility to pay on account and set account limits by customer
Quotes
Want to offer pricing info that a customer can take with them? Easily send a quote from the POS
Special orders
Make sales even when you’re out of stock with easy flows to place special orders
Store credit, refunds & exchanges
Easily process refunds, exchanges or issue store credit
Service sales
Sell and easily track service based sales like work orders, repairs, alterations and more
Email/SMS receipts
Send customers their receipt via email or print in-store
Customisable and gift receipts
Personalise your receipt to your store and offer gift receipts when needed
Automatic discounts
Run countless promotions including % discounts, spend and save or buy one, get one; plus have the right discount apply to the right products and customers every time
Manual discounts
Allow team members you choose to offer % or $ off discounts where needed
Order notes
Keep customers and staff informed with the ability to add notes to sales receipts and customer profiles
Automated Taxes
Automatically have the correct tax applied by store location with the flexibility to adjust tax by customer type (coming soon)
Workflows (Enterprise)
Customise your sales process with staff prompts and tasks purposely built for your business
Sell online
Online store builder
Easily set up your store with our template builder (no coding required) or connect an existing storefront or custom build
Connect to your existing website
Already have an existing website without ecommerce? Connect your Lightspeed eCom store to your existing website without having to start from scratch
Custom development (Unlimited plan)
Leverage Lightspeed’s developers to customise your storefront
Unlimited products (Unlimited plan)
Add as many products to your catalog; there’s no limit too the number of items you can sell
Unlimited inventory locations
Connect your online store to one or many inventory locations
Physical and digital products
Sell anything from tangible goods to ebooks
Subscriptions
Increase recurring revenue via subscriptions with Stripe
Pre-orders
Optimise cash flow and sell your stock before it’s even arrived
Custom checkout fields
Personalise your checkout experience with custom fields
Accept popular payment methods
Including buy now pay later, Google Pay, Apple Pay and all major cards
Sell on marketplaces
Sell on Amazon, eBay, Google and other marketplaces without managing another shopfront
Sell and advertise on social
Promote your products across Instagram, Facebook and TikTok
Sell through a mobile app (Unlimited plan)
Easily turn your online store into a mobile app
Automatic tax calculation
Ensure your sales automatically apply the correct tax across many countries
Automatic discounts and discount coupons
Apply discounts automatically or run promos and offer coupons for your customers
Online gift cards
Increase revenue by selling gift cards
3rd party calculated shipping rates
Automatically find customers the best shipping offer
Shipping notifications
Keep your team and customers informed about the status of each shipment
Print shipping labels
Get orders out faster with easy to print labels
Automated abandon cart emails
Ensure customers are coming back with automated reminders
GDPR compliance
Ensure you’re in line with the latest data privacy regulations
Connect existing domains
Easily bring your existing domain and get a free SSL certificate if you do
SEO optimisation
Ensure your website is set up to be discovered online
Extensive third-party app market
Connect with the online tools you already use
Sell across channels
Click and collect / BOPIS
Allow customers to buy online and pick up at any of your locations
Local delivery
Offer local delivery and easily fulfil orders from in-store
Gift cards (coming soon)
Allow customers to redeem gift cards in-store or online
Loyalty (coming soon)
Allow customers to earn and redeem loyalty in-store or online
Automatic discounts (coming soon)
Set up promotions to automatically apply to the right products and customers across all channels
Multi-channel inventory
Set up your inventory to work across stores and channels
Sell in multiple locations
Create unlimited outlets and registers
Don’t cap your growth; have the ability to manage 2 stores or dozens with Lightspeed
Real-time cross location inventory
Instantly see your inventory across every store in real-time from anywhere
Stock transfers
Seamlessly share stock between stores
Location comparison reporting (Advanced plan)
Clearly see how each of your locations is performing and what’s driving success in one store vs. another
Shared customer database
Get a single view of the customer across all stores and channels
Multi-location pricing
Customise your pricing per location to suit the local market best
Offer seamless payments
Accept popular payment methods
Visa, Mastercard, Eftpos, Google and Apple Pay, AMEX and more
Split payments
Seamlessly split a sale across multiple payment methods
Integrated with POS
Reduce human error and manual entry
PCI compliance and fraud protection
No stress payments with built-in compliance and fraud protection
PCI compliance
Store, process and transmit credit card data electronically with the peace of mind that all information is kept safe.
Card not present
Easily accept payments over the phone
Transparent pricing
Flat fee pricing with no hidden fees plus 60 days free processing
Low rates
Great rates based on your transaction volume
Tipping
Accept tips with no fuss
Manage inventory intelligently
Multi-variant products
Handle complex product variations with ease
Composite products
Easily bundle products while maintaining accurate inventory and margins
Product categorisation (coming soon)
Refine and analyse your catalog using categories and subcategories to uncover product insights
Purchase orders
Automatically restock to re-order points and place Purchase Orders with all your suppliers
Automated special orders
Instantly collate all special order items into a purchase order
Receive stock
Improve stock accuracy with mobile receiving tools
Barcode labels
Generate SKUs and print barcode labels for your products
Stock Counts
Keep your stock levels accurate with simple workflows to count and update inventory
Stock Transfers
Easily transfer stock between locations to maximize sales and minimize dusty stock
Supplier Returns
Manage any stock returns from your POS
Mobile scanner app
Easy check stock levels, count stock and update inventory from the shop floor
Service order management
Sell services in-store and manage the workflow from your POS
B2B Catalog
Save time creating items by using accurate, preloaded product info from your suppliers including images, description, UPC and MSRP
NuORDER by Lightspeed
Buy from thousands of the best fashion, sporting and gift brands, and import your purchase orders directly to your POS.
Gather insights with reporting and analytics
Dashboard overview
See all your most important business metrics at a glance
Reporting app
Stay in the loop about store performance from anywhere with updates on your mobile device
Product performance
Understand which products are working and which need to be cleared
Category performance
Get insights on your product mix and where the opportunities lie
Brand and supplier performance
Easily understand which suppliers are driving revenue and results
Employee performance
Identify your top performers and find opportunities for training
Store and Register performance
See insights across or against your stores
Channel performance
Determine which channels are driving the most value
Promotion performance
Compare which promotions work best
Discount reports
Monitor discount usage by product, employee and more
Gift card and store credit reports
Keep track of gift cards and store credit issued
Forecast Mode
View suggested replenishment quantities based on past sales and stockouts to order with accuracy.
Payments reports
Understand your cash flow and streamline reconciliations
Export reports
Share your reports via CSV or XLSX for further analysis
Save reports
Quickly access the data you need to drive your next stage of growth
Drilldown reports
Dive into the details with with granular reports on inventory and staff
Schedule reports
Automate reporting with recurring reports right in your inbox
Send reports
Share custom reports with key stakeholders in real time.
Create purchase orders
Prepare replenishment orders, with sales and inventory insights, all in a single screen.
Create exceptional customer experiences
Customer profiles
Create customised profiles to segment your customers
Customer purchase history
Track all sales to help provide better product recommendations
Customer based tax rates
Automatically adjust tax rates to tax exempt customers
Customer based discounts
Automate and offer discounts to specific customer groups
Marketing preferences
Stay GDPR compliant with marketing preferences
Customer tags and groups
Understand who your best performing customers are with tags and groups
Attract and retain customers with marketing & loyalty
Tiered loyalty
Reward customers based on membership, spend and status to create raving fans
Points or dollar based loyalty
Choose how customers redeem loyalty via points or dollars
Customer segmentation
Understand and communicate with your different customer segments from repeat buyers to at risk customers
Automated marketing campaigns
Set and forget your marketing strategy with useful automations to help drive revenue day in day out
Email and SMS marketing
Let customers know when you have a new collection, a sale or other updates
Social media scheduling
Manage your social media posts and track sales
Google reviews
Easily generate word of mouth with automated Google Reviews
Product reviews
See what customers are loving with product and feedback reviews
Sign up forms
Make it easy to grow your database with custom sign up forms
Easily manage your staff
Unlimited users
Expand your team with the ability to add unlimited users and roles to each outlet
Staff pins
Improve security and accuracy by requiring staff logins after each sale
Role based user permissions
Set your user permissions by role to easily scale as your expand your team
Customised user permissions
Ensure your staff only have access to the systems and functions relevant to their role
Cashier sales attribution
Accurately track sales commissions with multi-sales person attribution
Employee performance reports
Easily pinpoint your top performers and who needs more training
Integrate with all your tools and systems
Accounting
Streamline bookkeeping with integrations to Xero, Quickbooks and MYOB
Appointments
Manage appointment bookings with scheduling integrations
API access
Create custom workflows and connections with our Open API
ERP
Connect your POS and ERP
Ecommerce
Seamless connect Lightspeed eCom or Shopify, BigCommerce or WooCommerce
Invoicing
Streamline your sales cycle with online quoting
Marketing
Connect email, chat or SMS marketing systems
Payments
Integrate with popular payments providers
Workforce management
Integrate your staff and rostering management platform
Get expert implementation & support
Local support
24/7 support available in your region
Live chat, email and phone support
Connect with our support team in minutes via your chosen channel
Dedicated account manager
Continually optimise your Lightspeed account with a dedicated Account Manager to provide advice and expertise
Offline mode
Reliable tech that doesn’t get in the way of making sales
Choose sleek and flexible hardware
iOS supported
Lightspeed Retail works across Mac, iPhone and iPad—see supported operating systems
Android supported
Lightspeed Retail works across Windows, PC and Android devices—see supported operating systems
Receipt printers
Lightspeed works with wide range of receipt printers from Epson and Star
Barcode scanners
Lightspeed supports a wide range of barcode scanners from leading retailers including Honeywell, Socket, Zebra and Motorola
Cash drawers
We recommend Star cash drawers
Label printers
Our built in barcode generator works with a range on Dymo printers