Linen House powers 23 stores and saves thousands of dollars with Lightspeed

Linen House’s legacy retail POS platform was decades old; it was becoming increasingly expensive to maintain and impossible to make changes.

In search of a new POS, Linen House wanted a new retail system that would allow for rapid store expansion. Based on cost efficiency, ease of use, and the ability to quickly roll out across its stores, Linen House chose to partner with Lightspeed to achieve its goals.

“Less than an hour.”

When Linen House wanted to open a new store, it would take weeks for them to set up their legacy POS, delaying the opening and impacting sales.

“Previously, with the system that we had for point of sale, it would take us approximately two weeks to open up a new location,” explains Tez.

However, that’s all changed thanks to Lightspeed.

"With Lightspeed, we're able to do that now in less than an hour… We're able to be ready before the retail team actually finishes shop fitting and setting up the stores. So it's been a huge gain in terms of how quickly we can open a store."

“A great help."

One of the things Tez loves about Lightspeed is the ongoing support Linen House receives from Lightspeed to help achieve their business goals.

“I think it's really important that we share our goals with the Lightspeed team so that everything's in line and we can get some successful outcomes quickly.”

"Working with the Lightspeed account management team is a critical part of how we execute on our technology roadmap. We've got many projects on the go, at the moment and in the past, and working with the Lightspeed team really helps us in being able to deliver the right outcomes as quickly as we can."

“A huge impact.”

Thanks to Lightspeed’s support team, Linen House’s internal teams now have more time to focus on the business, rather than troubleshooting.

“We've had a really positive experience with Lightspeed support, whether that's through the chat or through the phone.”

"As a result of using Lightspeed, there has been approximately a 90% reduction in the support calls that are coming through from our stores. Obviously, that has a huge impact on our internal support staff."

"We don't need as many people working on troubleshooting issues. A lot of that responsibility falls back on the Lightspeed support team, which for us means that we can focus our efforts in other areas."

“It's easy to navigate, it's easy to teach, and it's easy to use.

Another thing the Linen House team loves about Lightspeed is how user-friendly the platform is, making it quick and easy for the staff to use on a daily basis and to train new starters on.

"My experience using Lightspeed so far has been nothing but positive," comments Erin. "It's really easy to navigate. It's really easy to teach, and it's really easy to use. It is one of the easiest POS systems I have used in my retail career."

"It’s really easy. It's very self-explanatory. It pretty much gives you prompts if you need to do something, which is very helpful."