"Makes life easier": Why Adelaide Flower House chose Lightspeed
The Adelaide Flower House team have a passion for flowers, people and all things beautiful, providing their customers with inspirational floral design and event styling in South Australia. After years of using spreadsheets to manage their sales and business operations, the team wanted a new solution that would allow them to smoothly run their business from one platform. That’s where Lightspeed stepped in.
Business type:
Florist and events
Customer since:
2022
Location:
Adelaide, SA
Adelaide Flower House + Lightspeed
Having never used a POS system before and relying on spreadsheets to record sales, the Adelaide Flower House team wanted a new, user-friendly system that could help manage the day-to-day running of the business.
We sat down with Connie Rhigas, Owner of Adelaide Flower House, to talk about their Lightspeed experience.
At a glance
Lightspeed provides Adelaide Flower House with an easy-to-use POS and payment platform to run their business.
- Easy-to-use POS makes life easy for staff
- Save time and streamline end-of-day reconciliation
- Comprehensive support whenever you need it
Easy-to-use POS
“They love it.”
After years of relying on spreadsheets to record and track sales, Adelaide Flower House decided to invest in a new POS platform to empower their team with an easy-to-use system.
“We used to have Excel spreadsheets to track sales,” explains Connie. “It was a bit clunky, but it had its plusses and its minuses.”
However, maintaining spreadsheets can be time-consuming and sometimes prone to human error. That’s when the team turned to Lightspeed to help automate some of their day-to-day processes.
“From a balancing at the end of the day and an administrative point of view, I think the team find [Lightspeed] much more user friendly and easy… it’s all about being easy.”
“At the end of the day, you want your team to be happy, and this works.”
Streamline end-of-day reconciliation
“It’s just easier.”
Before adopting Lightspeed, the Adelaide Flower House team had to do a lot of manual work and double-handling of data to cash up at the end of the day.
“[Previously] they’d have to cross-check it,” explains Connie. “There were lots of checks and balances. Now they’re not in place.”
Now, thanks to Lightspeed’s automatic reconciliation the team can save time at the end of the day, ensuring cash-up is quick and accurate.
“There’s a lot more instant transferring of information, and that makes life easier and quicker for administration.”
“The end of the day is a lot, lot easier. When they get their settlement figure, it’s just easier.”
Support when you need it
“The customer service has been excellent.”
One of the things Connie loves the most about Lightspeed is the incredible customer service and support she has received from Lightspeed’s Senior Strategic Account Manager, Willie Naysmith, and the wider support team.
“Willie has been great. And even the person before Willie, he was lovely,” says Connie. “Willie has had periods where he’s been away but the communication from the team members and Willie has been excellent.”
