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In the ever-evolving world of hospitality, it can be challenging to predict what’s around the corner—particularly after a tumultuous...
The Australian hospitality industry has, once again, celebrated its best and finest with the annual Good Food Guide Awards.Held in...
There has been something of a tech revolution in the hospitality industry over the past few years.What started with a shift from bulky...
In October, I had the privilege of speaking at Intercom’s Pioneer Summit in London to discuss how Lightspeed is leveraging AI within...
There is a war underway in the retail landscape.The gauntlet was laid down by the big retailers, dragging into the theatre any small...
Get ready for the multi-channel ordering, automated inventory and data-driven insights revolution, helping perfect your service and...
Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...
On 25th July 2023, it was announced that popular retail giants Kmart and Target will merge in a shock $10 billion shakeup.Wesfarmers,...
July witnessed Lightspeed making waves across the globe, from expanding its merchant cash advance program to addressing minimum wage...
Enhancing in-store productivity and efficiency is integral to providing exceptional customer experiences. This includes ensuring reliable...
Radio Frequency Identification, or RFID, is a technology that uses radio waves to identify and track objects or individuals. RFID is...
White Earth isn’t just another skincare business. It’s a homage to wellness, self care and family. Founder Liz Anderson has an...
The folks at Active Baby co. have set themselves the goal of operating 100 stores. That’s right, 100 with two zeroes. As a family...
For retailers, cost of goods sold (COGS) is one of the most important metrics to measure, as it’s directly tied to your profit margins,...
There are some areas where we here in Australia are ahead of the curve. Besides the obvious (ahem, cricket/rugby/sports in general),...
The power of an attractive display cannot be underestimated. In French, window shopping is called “lèche-vitrine,” which translates...
Some things feel so embedded in our society that it’s difficult to remember a time when they weren’t so ubiquitous. I’m talking...
Credit card fraud isn’t fair, but it’s sadly a problem retailers can’t afford to ignore. The Australian Bureau of Statistics...
The hospitality industry is hugely diverse – from late-night bars to early-morning cafes, there are a wide range of businesses that...
First impressions count, and when it comes to retail, they mean the difference between a new customer and a lost sale. Your store needs...
“You might have heard of Madison D. Rosario? She’s a wheelchair racer. She’s one of our athletes, and Louise Sauvage and Kurt...
Payment gateways enable merchants to accept credit card payments online and in their physical store, but finding a provider that’s...
Australian consumers are some of the most payment-savvy in the world, with recent data showing they’re quick to adopt and embrace...
“I will never forget that night because it was the most stressful night ever.” “It was like, hell, and I remember all the Uber...
On Friday, 2 June 2023, the Fair Work Commission (FWC) announced a minimum wage increase for Australian workers. From 1 July 2023,...
While some may think of sales roles as entry-level jobs, sales associates are vital to any retail business. Your sales associates quickly...
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