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In the ever-evolving world of hospitality, it can be challenging to predict what’s around the corner—particularly after a tumultuous...
The Australian hospitality industry has, once again, celebrated its best and finest with the annual Good Food Guide Awards.Held in...
There has been something of a tech revolution in the hospitality industry over the past few years.What started with a shift from bulky...
In October, I had the privilege of speaking at Intercom’s Pioneer Summit in London to discuss how Lightspeed is leveraging AI within...
There is a war underway in the retail landscape.The gauntlet was laid down by the big retailers, dragging into the theatre any small...
A question most independent retailers ask themselves at some point in their career, is when is it best to expand my business? Our mind...
Businesses that focus on employees outperform their competition. Employees who like where they work deliver better service to customers...
If retail stores are all about trends, there is one that is hurting them: employees don’t stay. With a recent survey revealing that...
Technology is advancing at an astonishing rate and its impact is felt everywhere. Mobile technology in particular has become so deeply...
It has long been understood that the customer is at the core of any business, especially retail. Without customers, there is nothing....
Why invest in building long term relationships with your customers? Well, here are three reasons it’s good for your business: On...
Remember the good old days when customers walked into your store, picked the items they wanted off the shelf, and that’s all there...
“If you’re not on social media, you don’t exist!”—overheard from a millennial. Though we wouldn’t go that far, there’s...
Since Facebook’s launch in 2004, retailers have welcomed social media as a valuable tribune to promote their businesses. It’s become...
The emergence of online shopping has drastically changed the landscape of consumer behavior. There is a growing shift from brick and...
As you’re setting up your new store or restaurant, questions arise. Maybe you’ve wondered about it, maybe you haven’t, but we’re...
Canada’s 150th year of confederation and Montreal’s 375th anniversary has me thinking: we have a lot to be thankful for, and in...
While profitability is often the most popular figure brought up when someone asks about a business’s health, it’s not always the...
Customers of quick-service restaurants have higher expectations than ever before. They want to be served quickly while still receiving...
Sipping on a beverage and taking advantage of free wifi is no longer reserved for coffee shops. Customers now expect wifi access to...
Retail data is time consuming to pull and complex to analyze. You need time, resources and an overall understanding of every aspect...
Consumers spend an average of one hour and 56 minutes each day snapping, posting, liking, tweeting, and sharing information across...
Technology has significantly shaken up the hospitality industry on more than one occasion over the past century. Way back in the 40s,...
Everyone has a favourite restaurant. But with more than 624,000 restaurants in the U.S., there are plenty of opportunities for customers...
Community. A key pillar of success for independent business. Whether offering a service, a product or an experience, independent businesses...
Restaurants of all sizes must continuously invent ways to stand out among the competition. And as if competitiveness is not enough...
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