A quick scroll through any food delivery site will confirm it: consumers have more restaurants to pick from than ever before. While...
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In the ever-evolving world of hospitality, it can be challenging to predict what’s around the corner—particularly after a tumultuous...
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The Australian hospitality industry has, once again, celebrated its best and finest with the annual Good Food Guide Awards.Held in...
There has been something of a tech revolution in the hospitality industry over the past few years.What started with a shift from bulky...
In October, I had the privilege of speaking at Intercom’s Pioneer Summit in London to discuss how Lightspeed is leveraging AI within...
There is a war underway in the retail landscape.The gauntlet was laid down by the big retailers, dragging into the theatre any small...
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Imagine it. Your restaurant gets an unexpected rush of customers. Great news! That means business is doing well — but the bad news...
Customer service is the cornerstone of a great restaurant experience, but what does that mean exactly? While each customer’s preferences...
Anyone who’s worked in a restaurant knows it’s a lot harder than it looks. Often it’s the small details—a creative garnish,...
The pop-up shop is no longer just a retail trend. It has become a staple part of many a retail strategy. From new brands looking to...
US consumers spend over $100 billion dollars on gift cards every year. Whether you’re a restaurateur or retailer, a gift card program...
Any animal lover will tell you one thing: their pets are considered family as much as siblings and parents are. Without a doubt, they...
Today, people expect more than just a decent paycheck at the end of a 40+ hour work week. They want to feel that their work and effort...
Many people toy around with the idea of starting their own small business, but figuring out which step to take first is one of the...
The retail landscape has been in a continuous state of flux for well over 20 years. From the threat of large chain stores to recent...
You’ve spent months, or even years, planning your restaurant.You found the perfect space, assembled a dream team and designed a legendary...
Building an online presence to rank on Google can seem daunting at first, especially if you don’t have much experience with digital...
The shift towards digital menus is changing the way we order food and they’re now a common feature in many hospitality businesses....
Let’s talk about leave. Your employees are entitled to paid time off, however their entitlements can depend on a number of different...
Despite last year’s lockdowns and restrictions, many restaurants came back stronger than ever with a more diverse offering than before....
Restaurant staff are one of the most important assets in any restaurant biz. They are the face of your business and their skills –...
Social media has become an unavoidable part of our daily lives and it now plays an integral role in marketing your business. 71% of...
The popularity of contactless payments was on the rise even before the COVID-19 pandemic hit in 2020, and Commonwealth Bank estimated...
It’s no secret that the restaurant industry in Australia is super competitive. To stand out from the crowd, entice new customers...
The world is changing. As a retailer, you know that keenly—you’ve seen your customers’ habits and relationship with you change...
Retail looks a bit different in 2021; it’s more omnichannel than ever, with changing customer behavior and needs driving innovation;...
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