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There’s no denying that the hospitality industry has had it tough in recent years. From Covid lockdowns to staff shortages, rising...
We are living in important times.The lingering effects of the pandemic where we were reminded that we are not, as a species, invincible...
There is an issue in the retail world which is causing everybody involved a problem: returns.And this isn’t an issue that is specific...
Near field communication, commonly called NFC, is a form of payment technology that allows people to pay using a device such as a mobile...
The cost-of-living crisis and the impact of rising inflation have dominated headlines for well over a year, and rightly so. From everyday...
Lightspeed and OpenTable have joined forces in Australia. By combining their powerful platforms hospitality venues are now able to...
In July of this year, temperatures in Brazil fell below 0℃ around some of the major coffee growing areas such as Minas Gerais, and...
Have you ever had a recipe that was so ingrained in your restaurant, that you could make it in your sleep? You know the type, it’s...
You know how it is. You kick around the corporate life for a while, fake laughing at some tame, water cooler material and trying to...
Food waste is a huge issue in the world today, with theUnited Nations estimating that one-third of the world’s annual food production...
Every financial year, the Fair Work Commission gets together for the annual wage reviews; and every June, they announce their decision....
It’s a familiar feeling for retailers: you’ve got a stack of marketing ideas on the back burner, you’re waiting until you have...
Let’s face it. We’ve all experienced bad customer service. Whether it’s long hold times, confusing communication, or an unsatisfying...
Customer loyalty programs focus on marketing to your existing customers with the goal of bringing back customers and encouraging repeat...
Did you know that 80% of your profits will come from 20% of your customers?This is the Pareto principle, a phenomenon inspired by Italian...
So, there was this one sandwich that followed me from kitchen to kitchen. And no matter how much I protested, how deep I dug my heels...
I remember when I had my own place.I’d slipped the shackles of working for somebody else, and I could finally do things my way. No...
You’ve written your new menu, and it’s spectacular. You can feel it. There’s just something about this time that’s right. You’ve...
Whether you’re starting a new business or switching to a new point of sale (POS) system, you’re in the market for POS hardware—and...
If there’s one thing that hospitality owners can agree on – no matter if you run a bar, restaurant or cafe – it’s that profit...
You know how it is.You’ve just finished a monster service, you’ve cleaned your area until you can see your face in the stainless...
When’s this thing going to end?Greater Sydney has been in some form of lockdown for 2 months so far, with the rest of the state following...
Stock takes often evoke a love-hate relationship between hospo owners and their inventory. They’re a necessary evil that can be tedious...
Efficient supply chain management might not be the most exciting aspect of running a hospitality venue, but it’s a crucial cog in...
When I was first handed the reins to a business’s supply chain, I was excited. In my head, I had visions of myself wheeling & dealing...
Note: We’ve provided Amazon links for each of the books below. However, please note, these are not affiliate links. We highly...
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