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There’s no denying that the hospitality industry has had it tough in recent years. From Covid lockdowns to staff shortages, rising...
We are living in important times.The lingering effects of the pandemic where we were reminded that we are not, as a species, invincible...
There is an issue in the retail world which is causing everybody involved a problem: returns.And this isn’t an issue that is specific...
Near field communication, commonly called NFC, is a form of payment technology that allows people to pay using a device such as a mobile...
The cost-of-living crisis and the impact of rising inflation have dominated headlines for well over a year, and rightly so. From everyday...
With the end of the financial year in sight, many hospitality businesses are gearing up to file their tax returns. This year, business...
Most of you are familiar with point of sale (POS) systems, even if you don’t realise it.A POS system is the software and hardware...
If you’re a person who, like me, prefers to relax in a place that’s hidden away from the chaos of the surrounding world, then there’s...
Did you know that around 80% of a business’s profits come from 20% of its customers? This is a phenomenon called the Pareto principle,...
For years a battle has been raging in the offices of many hospitality businesses, and there are two sides with much the same goals,...
Taking its name from an Italian caffeinated alcoholic drink, consisting of espresso and a small amount of liquor, Corretto aims to...
The popularity of online food ordering has skyrocketed in recent years, and the new channel has become a mainstay for many hospitality...
If the movies are to be believed, a life in hospitality is equal parts grit and glamour.They’ll show that spark of brilliance in...
Do you remember 2019?If, like many, that seems like an age ago and you’ve long replaced any of the good memories with thoughts of...
Eat Lebanese want to change the way people experience Lebanese food by providing a delicious range of Lebanese-inspired, customisable...
Staffing costs are usually amongst the higher end of the scale when it comes to the costs of running a venue. General wisdom dictates...
Sometimes there are drinks that rarely show up on a menu but are still ordered every day in bars and restaurants (and even some cafes)...
I’ve written about customers before.About how I never really warmed to most of mine, and about how I know that we need them more...
Standing out from the crowd can be challenging in today’s digital world. That’s why it’s so crucial for hospitality businesses...
Depending on where you live, there are four seasons in a year (shoutout Arctic Circle for bucking that trend). These seasons can be...
Mother’s Day is just around the corner, and it’s set to be one of the busiest days of the year for most hospitality venues. According...
Ah, Anzac Day.The Easter long weekend’s antipodean cousin — a day of solemn remembrance, day-drinking and unregulated gambling.And...
Hospitality marketing can be a mysterious old beast. To some, it seems as though they have long since tamed such a beast and the promotion...
Customer loyalty is something every business owner strives to achieve, and it can be a tricky thing to gain. For some, it comes easily...
Did you know that it costs five times more to acquire a new customer than it does to retain an existing one? By investing in marketing...
All up, I owned my own cafe for just over four years before I sold it.When I opened it with my wife it was the culmination of our dream...
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